Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

  1. For the safety of all animals in our care, we require that all vaccinations be up to date and that animals be placed on a leash or in pet carriers before entering the waiting room. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.

Please consider scheduling your appointment via phone, email or through the Vet Portal.

Prescription Policy

Please allow 48 hours for your prescription diet, medication, and/or supplement to be refilled. Please consider ordering your prescription via phone or our online pharmacy. You will be contacted via phone when your pet’s prescription is ready for pick-up at our front desk. If you are unable to pick-up your pet’s supplies during our hours of business, please ask our receptionists about after hours pick-up options.

Payment Policy

PPayment is due in full at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, ScratchPay and Care Credit.

Patient Arrival Policy

Our COVID procedures require you to call when you arrive. Please do not enter the building without a member of our staff giving you the okay. For your protection, and the protection of the other patients and owners visiting our office, we ask that all pets be properly restrained while in the waiting area or exam rooms. Dogs must be on a leash and properly controlled, and all cats and other small animals must be presented in an appropriate cat carrier or on a leash.

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company. It’s that simple! And we strictly adhere to this policy.

Phoenixville Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site. Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.

Late & No Call/No Show Policy

To ensure that each client and patient gets the time and attention they deserve, we are currently enforcing a late and no call/no show policy. We ask that if you will be more than 10 minutes late to your appointment that you call us to ensure we can still see you and acknowledge that you will incur a late charge. If you would like to reschedule instead, a deposit for your next appointment will be taken at that time. If you are a no call/no show to any future appointments your deposit will be forfeited. By giving the clinic at least 48 hours’ notice of any cancellations, you will not incur any late charges or need to pay deposits prior to appointments.

We take deposits for new clients and Telehealth appointments of $75. For surgeries, we require a $200 deposit. Each deposit goes directly towards your payment unless you cancel without giving a 48 hour deposit.